Job Purpose

• Provide 2nd line infrastructure support and participate in the incident, problem, change, request and event management processes
• Support enterprise systems and infrastructure to ensure system availability
• Perform all End User Computing support functions
• Produce reporting in a timely manner and aligned to the agreed communications plan for relevant stakeholders Contribute to a continuous improvement plan and initiatives to support collaboration within the organisation
• Effectively manage and develop self to deliver on agreed individual and team objectives

Minimum qualification and Experience

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Proven experience as an Infrastructure Support Engineer or in a similar role.
• Strong knowledge of server administration, virtualization, and networking principles.
• Proficiency in operating systems such as Windows Server, Linux, or Unix.
• Experience with cloud platforms (e.g., AWS, Azure) is a plus.
• Familiarity with network protocols, firewall configurations, and security best practices.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal skills.
• Ability to work independently and collaboratively in a team environment.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified: Azure Administrator) are advantageous.

Position outputs/competencies

• Maintaining and supporting the organization's IT infrastructure, including servers, networks, storage, and associated hardware.
• Diagnosing and resolving hardware, software, and network issues promptly to minimize downtime and ensure continuous business operations.
• Performing system administration tasks, including user management, system monitoring, and security configurations.
• Creating and maintaining comprehensive documentation for infrastructure configurations, procedures, and troubleshooting steps.
• Working closely with cross-functional teams, including IT, development, and security, to address infrastructure-related requirements and projects.
• Identifying and implementing opportunities for performance optimization and system enhancements.
• Applying patches and updates to servers and systems in a timely and organized manner.
• Providing on-call support and respond to infrastructure-related emergencies as needed.