Job Purpose:

Verify and validate credit agreements in compliance with legislation, internal credit policies, procedures, and ad -hoc management directives.

Key Responsibilities:

Ensure adherence to legislative acts and internal company policies, practices, processes, and procedures in line with agreed SLA’s.

• Assess credit applications accurately and efficiently.
• Maintain sustainable service excellence.
• Exhibit effective self-management and teamwork.

Competency Requirements:

Technical Skills:

• Proficient in computer literacy.
• Basic knowledge of MS Excel and MS Word.
• Familiarity with SAP and other relevant systems and processes.
• Understanding of relevant legislation (CPA, NCA, etc.).
• Knowledge of credit granting principles.
• Basic business acumen.
• Credit product knowledge.
• Comprehensive knowledge of Pepkor Lifestyle  policies, practices, processes, and systems.
• Understanding of the Pepkor Lifestyle Vision and Mission.

Professional Skills:

• Adherence to ethical responsibilities.
• Excellent telephone etiquette and voice quality.
• Strong listening, written, and verbal communication skills.
• Proficiency in conflict management and query handling.
• High emotional intelligence and risk assessment skills.
• Ability to process applications within set time and accuracy parameters.
• Strong mathematical skills.
• Drive and energy to perform effectively.

Personal Attributes:

• Customer-centric mindset.
• Professional demeanor.
• Ability to handle stress and demonstrate resilience.
• Strong teamwork and interpersonal skills.
• Accuracy and attention to detail.
• Sound judgment and a performance-driven attitude.
• Integrity and trustworthiness.
• Ability to work effectively under pressure.
• Appreciation for engaging with diversity.