Job Purpose
Perform a supervisory function to efficiently resolve customer complaints and coordinate collections, deliveries and exchanges for the Service Centre. To manage and control damaged stock in the Service Centre in a cost effective manner.

Education and Experience:
Grade 12 with 3 – 5 years’ experience in dealing with customer complaints, warehousing and stock management.

Required Job Competencies:

• Supervises general administration, processing and data capturing for Damaged Stock
• Supervises general administration, processing and data capturing for Returns and Customer Complaints
• Executes Service Centre stock control and safekeeping practices
• Deals with internal and external customers in a customer-centric manner
• Human Resources
• Ability to multi-skill across departments where and when required

Key Responsibilities

• Products and services knowledge
• Administrative experience
• SAP systems competency
• Warehouse safety / responsible care
• Warehouse knowledge and experience
• MS Excel
• MS Word
• In–depth knowledge of JD Group and Service Centre policies, practices, processes and systems
• Understanding of the JD Group operating model
• Express and implied ethical responsibilities
• Complaints management
• Resolution skills
• Warehousing stock controls
• Judgement and decision making
• Computer / SAP competency
• Records maintenance
• Administrative skills
• Numeracy and literacy skills
• Communication
• E-mail communication skills
• Integrity and Values
• Customer Orientation
• Emotional Maturity
• Engaging diversity
• Personal resilience
• Attention to detail
• Effective Human Resource management
• Sense of urgency